CRM Online: not able to login. keeps looping

You can’t log in to Microsoft Dynamics CRM Online. When you try logging in to CRM Online with your Windows Live ID (WLID) the screen goes blank, or partially loads, and then appears to be stuck in a loop of refreshing, reloading, or resetting. After about 5-10 seconds of reloading it shows the error message:


Windows Live ID is unavailable from this site for one of the following reasons:

  • This site may be experiencing a problem
  • The site may not be a member of Windows Live ID


This issue may be cause by the fact that not all of the web sites used to perform authentication are trusted.  This appears to be an issue with Internet Explorer


To solve it in Internet Explorer ( I’m using version 8 )

  • In the top menu click “Tools”
  • Select “Internet Options” from the dropdown menu
  • In the window that opens select the “Security” tab
  • Select the “Trusted Sites” checkmark
  • Click the “Sites” button
  • In the window that opens in the area that says “Add this website to the zone”
  • Close all open windows
  • Close and then open Internet Explorer


Tagged with: ,
Posted in CRM 2011, CRM 4
13 comments on “CRM Online: not able to login. keeps looping
  1. SilverX2 says:

    this did not solve the problem for me

  2. Kenny Vaes says:


    Make sure you add both https://* and https://*

    I have changed it in the post. Not all CRM organisations have a address. European installations will end up with a address.

    Adding both https://* and https://* will make sure that all addresses referenced under and are trusted.

    Hope this helps 🙂

  3. Stamati says:

    Thank you …. a life saver…

  4. This worked for me – I’ve been having this trouble at work for the past few weeks and couldn’t explain it. Thank you!

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